Privacy Policy

Last updated: September 2024

1. Introduction

cliff-works ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing our website or using our services, you consent to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Complete contact forms or quote requests
• Subscribe to our newsletter
• Communicate with us via email or phone
• Enter into a service agreement with us

This information may include your name, email address, postal address, and details about your property or energy requirements.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address and browser type
• Operating system
• Pages visited and time spent on pages
• Referring website addresses

3. How We Use Your Information

We use the information we collect for various purposes, including:

• Responding to your enquiries and providing quotes
• Delivering and improving our services
• Communicating with you about your projects
• Sending promotional communications (with your consent)
• Analysing website usage to improve user experience
• Complying with legal obligations

4. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist us in operating our business
• Professional advisers including lawyers and accountants
• Government authorities when required by law
• Third parties with your explicit consent

5. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. When your information is no longer needed, we will securely delete or anonymise it.

7. Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt out of marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

cliff-works
47 Greenway Circuit
Parramatta NSW 2150
Australia

Email: [email protected]